We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by submitting your request via "contact us" form.
If you wish to cancel your order, you can send your matter to our team through out 'contact us' form.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team through 'contact us' form for any modification of the order.
Once your order has been shipped, you will receive an email and an text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.
RETURNS & EXCHANGES
Yes, we do accept returns subject to fulfilment of the following conditions:
- The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 14 days of delivery.
To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.
We do accept exchanges and they follow the same conditions as returns.
- The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have in its original packaging with all the tags etc. - The return or exchange request is made within 14 days of delivery
To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.
We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy. Then simply get in touch with us with the 'contact us' form and we will guide you through the process. All returns are free, for more details please read our returns & exchange policy.
You can purchase on our website using a debit or credit card with Visa, Mastercard or American Express. Additionally, we support Paypal, Apple Pay, Google Pay, Shop Pay. You can choose these payment methods at checkout.
You will be charged in Australian Dollar currency (AUD). If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.
We currently don't have any physical stores. However we do stock our product exclusively at any Chemist Warehouse store nation wide.