Sun & Tanning FAQs

All sun products produced are cruelty free.

Unfortunately, we cannot universally claim that we are vegan-friendly as there are some products within the range that have the presence of beeswax derivative in the formulations, which is considered as an animal-derived ingredient.

Carroten combines natural ingredients with cosmetic technology, to provide a range of high-quality sun care products that are not tested on animals.

Sun care products must undergo dermatological controls in order to ensure maximum safety and health for those who use them.

All Carroten sun care products undergo constant dermatological controls. They are also phototoxicity tested, in vivo.

The rate at which one tans will depend on the skin's phototype.

Should your type be 1 or 2 (very light/sensitive skin), the tanning process will occur at a slower pace as your skin produces melanin in small quantities.

Although your skin colour changes more slowly when you wear sunscreen, the resulting tan will be deeper and longer-lasting as the sunscreen will prevent your skin from burning and peeling.

Whether your skin is already tanned or you are naturally darker, you should never remain unprotected.

The increased amount of melanin can protect you from sunburn but not from the negative effects of sun exposure.

Incorrect use of sunscreen products poses a threat to the health of the skin.

Particularly in the summer, sunscreen products should be applied on dry skin, at least 30 minutes before sun exposure and in sufficient quantity. You need to reapply regularly, at least every 2 hours and definitely every time you get out of the water or sweat excessively.

For an adult, the recommended application is 5mL (approximately one teaspoon) for each arm, leg, body front, body back and face (including neck and ears). That equates to a total of 35mL (approximately seven teaspoons) for a full body application.

UV protective filters can be weakened by sun radiation, degrading their protective capabilities and allowing harmful rays to penetrate the skin. It is, consequently, essential for filters tο be “photostable”, in order to provide optimal protection. 

All Carroten suncare products contain photostable filters. 

Shipping is automated once you reach the check out.  

All shipping prices will vary depending on your specific address.  

In terms of sun allergy, we advise the avoidance of tanning all together. Our intensive gel does not offer any kind of sun protection since it has no SPF filters. 

We do advise however, the use of a protective sunscreen with a high SPF (50+) that is both kind to sensitive skin and fragrance free.

Our products are not self-tanners, and are carefully designed for use in the sun. Always remember to apply SPF before the use of any of our tanning products.

We don’t recommend the combination of these two products. The sunscreens/gels/oils should be used before/during your exposure to the sun, while the self-tan is used in the exact opposite way.

Tanning oils & gels are intended for body use. Due to their oily composition and the fact that they have no protection (SPF) filters we do not recommend their use on the face.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.